Orders

Tickets marked as in Stock:
When we have processed the order and your tickets are ready, we will send an email to inform you that they are available for you to collect from behind the Bar at the Club.
We usually process tickets that are marked as in stock within 48 hours of your purchase.

Please check your spam folders to make sure you dont miss details and receipt of purchase.

Some shows that are quite a few months away may be released for sale a few months in advance.
If you purchase a ticket it will go through in the normal way.
Your purchase details will then be held on our system until the tickets arrive at the club.
Once the tickets arrive we will process them for you and hold behind the bar for collection as normal.
Items that you add to your basket will be reserved for 30 minutes.
If you do not complete the check out process within that time, your tickets will be added back to our available stock.

If you encounter a problem or wish to ask a question about an existing order, you can email our sales team using:
sales@thecoppenhallclub.co.uk
Or you can contact them by using the contact form at the bottom of this page.

Refunds

We do not issue refunds unless the show is cancelled by us or the artist.
For full terms & conditions please visit our about us page.